{"id":1673,"date":"2025-08-15T06:41:27","date_gmt":"2025-08-15T06:41:27","guid":{"rendered":"https:\/\/zencrysta.com\/?page_id=1673"},"modified":"2025-08-15T16:39:20","modified_gmt":"2025-08-15T16:39:20","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/zencrysta.com\/ja\/refund-policy\/","title":{"rendered":"\u8fd4\u91d1\u65b9\u91dd"},"content":{"rendered":"
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\u8fd4\u91d1\u65b9\u91dd<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>

Additional non-returnable items:<\/p>

Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.<\/p>

Please do not send your purchase back to the manufacturer.<\/p>

There are certain situations where only partial refunds are granted:<\/p>

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>

Late or missing refunds
If you haven\u2019t received a refund yet, first check your bank account again.<\/p>

Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>

Next contact your bank. There is often some processing time before a refund is posted.<\/p>

If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>

If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>

Shipping returns
To return your product, you should mail your product to: {physical address}.<\/p>

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>

Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>

Need help?
Contact us at {email} for questions related to refunds and returns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\tWe want you to love your jewelry. If you are not fully satisfied, please review our refund policy below.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Eligibility for Returns & Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Products must be returned within 14 days of delivery.
Items must be unused, unworn, and in original packaging with all tags attached.
Due to hygiene and safety reasons, earrings and pierced jewelry are non-refundable.
Custom or personalized items (e.g., engraved jewelry, made-to-order pieces) are non-refundable unless defective.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. Non-Returnable Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tGift cards and promotional items.\nItems purchased during clearance sales (unless defective).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3. Return Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tContact us at with your order number and reason for return.\nWe will provide you with the return address and instructions.\nCustomers are responsible for return shipping costs unless the item is defective or incorrect.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4. Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5\u201310 business days.
Original shipping costs are non-refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5. Damaged or Defective Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue for a replacement or refund.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Refund Policy Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1673","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zencrysta.com\/ja\/wp-json\/wp\/v2\/pages\/1673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zencrysta.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zencrysta.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zencrysta.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zencrysta.com\/ja\/wp-json\/wp\/v2\/comments?post=1673"}],"version-history":[{"count":38,"href":"https:\/\/zencrysta.com\/ja\/wp-json\/wp\/v2\/pages\/1673\/revisions"}],"predecessor-version":[{"id":1781,"href":"https:\/\/zencrysta.com\/ja\/wp-json\/wp\/v2\/pages\/1673\/revisions\/1781"}],"wp:attachment":[{"href":"https:\/\/zencrysta.com\/ja\/wp-json\/wp\/v2\/media?parent=1673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}